An opportunity exists for a professional and service-driven Consumer Service Specialist to join the Consumer Service Centre team. Reporting to the Consumer Service Manager, as an advocate for the Beauty category, your key responsibilities will involve:

· Responding to consumer contact complaints and enquiries received primarily by telephone and email
· Initiating and building strong relationships with internal customers such as Marketing, Quality Assurance and Medical Affairs to support the needs of the team
· providing consumer feedback to or presenting at regular CSC and brand team meetings
· working with Marketing colleagues to facilitate pro-active relationship-building activities with consumers
· alerting QA to any new product complaint issues as they arise
· maintaining reference information (product and data) for produces under your responsibility
· determining ways of leveraging CSC resources for the benefit of our consumers, and
· undertaking special projects from time-to-time

This is a great opportunity for a mature, confident professional individual with life experience committed to consumer service.
Some consumer contact experience would be advantageous but more important is a sound consumer service orientation and ethic.
Essential to your success:

· exhibit a keen interest in and commitment to service the end users of our products, pharmacy staff and health care providers in an efficient and professional manner
· possess high level written and verbal communication skills
· demonstrate strong interpersonal and problem-solving skills
· possess excellent organization planning and time management skills
· possess immediate PC skills and ability to quickly learn new contact handling software/systems and procedures

This is an autonomous role that requires the ability to efficiently manage workload in a dynamic environment and the resilience to manage consumer complaints and resolve problems. You superior skills in consumer/customer service will be rewarded with a challenging and interesting role in a successful organization with a highly positive company culture.

For further information, please contact Loren De Laine on 8260 8260